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    BBVA customer service helpline

    Service quality on the helpline.

    +351 21 391 14 16* / 707 256 256**

    Monday to Friday from 7 am to 9 pm, and Saturdays from 9 am to 9 pm.
    * National landline call / ** Calls to numbers from the 707 range have a cost of €0.10 + VAT per minute for calls from landline phones and €0.25 + VAT per minute from cellphones, the tariff being defined per second from the first minute onward.
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    If you prefer to call 707 256 256, please do so here.

    With the BBVA Helpline, you can enjoy a service that is secure and very easy to use. With your BBVA Virtual Card and with only a phone call, you will be able to carry out almost all of your bank transactions.

    How to access the BBVA Helpline

    To access the BBVA Helpline, just call +351 21 391 14 16 (national landline call) or 707 256 256 (Calls to numbers from the 707 range have a cost of €0.10 + VAT per minute for calls from landline phones and €0.25 + VAT per minute for cellphones, the tariff being defined per second from the first minute onward.

    Your bank always on hand.

    With the BBVA Helpline, you can enjoy a service that is secure and very easy to use. With your BBVA Virtual Card and with only a phone call, you will be able to carry out almost all of your bank transactions.

    At BBVA we are aware of how important your time is, so to make sure you can enjoy it, we have a branch open Monday to Friday from 7 am to 9 pm and Saturday from 9 am to 9 pm: the BBVA Helpline.

    The BBVA Helpline is a customized service to assist customers. With your convenience in mind, we have developed this service so that you can quickly conduct practically all the operations you would normally make at any BBVA branch.

    • Free subscription;
    • Advantageous conditions when conducting operations.
    Your bank always at hand.

    With a simple phone call, you have access to an enormous range of consultations and operations.

    Inquiries

    • Demand accounts;
    • Credit card;
    • Loans;
    • Term deposits;
    • Housing and retirement savings;
    • Standing orders for payments;
    • BIN/IBAN/BIC;
    • BBVA fees;
    • Detailed information on the various products and campaigns in progress;
    • Information on the location of BBVA branches.

    Transactions

    • Transfers between BBVA accounts;
    • SEPA + credit transfers;
    • Permanent transfers (BBVA-BBVA, BBVA-other banks);
    • Activation/cancellation of credit card, available 24 hours a day;
    • Payment for services;
    • Payment of State taxes and Social Security contributions;
    • Recharge of cell phones;
    • Other movements;
    • Setting up and mobilizing term deposits;
    • Request for checks;
    • Registration/cancellation of Customers.

    Other ways to reach us

    • BBVA Net and Cards Helpline

      In the event of loss or theft of your Card,
      contact us via the BBVA Net e Cartões Helpline
      800 208 208 free of charge (+351 213 911 411 from abroad - national landline call),
      24 hours a day, 7 days a week.

    • Chat with your BBVA Adviser

      If you are our Customer and have the Digital Channels activated,
      you can speak directly with your Adviser and
      ask any questions you may have
      through the Secure Mail chat. 

    • BBVA Customer Support

      You can contact us
      by writing an email
      to apoio.clientes@bbva.com
      or by filling out our contact form.

    BBVA Online Banking

    Everything you need most, without having to go to the bank.
    Discover all the features and tools of the BBVA digital channels and services available on your computer and smartphone.
    More info