BBVA offers you all the means at its disposal to guarantee secure operations through a secure password system.
The PIN of your BBVA card and the PIN for accessing BBVA.pt are private keys that must be stored securely. They are stored in an irreversible encrypted format in our internal systems so that no one at BBVA can learn them.
BBVA will never ask for your BBVA.pt credentials or any other personal or banking information by email or SMS. If you receive a message of this type, please do not provide this information through these channels.
Browsers allow you to store user codes and passwords for the websites you access. BBVA recommends never storing your login passwords for our Distance Banking service on a computer or tablet. These devices can be subject to computer attacks and your passwords could be exposed.
BBVA's advice
- Use complex passwords that are difficult to guess, containing upper and lower case letters interspersed with numbers and symbols.
- Passwords are secret, so do not share them with anyone and change them regularly.
- Do not write down passwords on post-its or notepads. Memorize them or use specialized password managers.
- When using computers that are shared or connected to public Wi-Fi networks, do not enter your access credentials or provide personal data, such as your postal address, telephone, etc.
- Whenever possible, we recommend that you enable two-step authentication for services that allow it. These are systems in which, in addition to the login password, another type of identification is required (e.g. a code sent to the cell phone). This system adds another layer of security to your accounts.
- If you receive a confirmation via SMS for an operation you did not perform, immediately contact your Adviser or the BBVA Net and Card Helpline on 800 208 208 (+351 21 391 14 11 from abroad).