Online fraud prevention

BBVA offers you all the means at its disposal to guarantee security in your operations with your BBVA Cards.

BBVA cards can be activated on BBVA.pt or through the BBVA Helpline on +351 21 391 14 16* / 707 256 256** available Monday to Friday from 7 am to 9 pm and Saturdays from 9 am to 9 pm.
* National landline call / ** Calls to numbers from the 707 range have a cost of €0.10 + VAT per minute for calls from landline phones and €0.25 + VAT per minute from cellphones, the tariff being defined per second from the first minute onward.

BBVA cards can be cancelled through the digital channels BBVA.pt and the BBVA Mobile app or through the toll-free BBVA Net and Card Helpline on 800 208 208 (+351 213 911 411 from abroad - national landline), 24 hours a day, 7 days a week.

BBVA's advice

  • Do not use any personal details for your card's PIN, such as your date of birth or your car's license plate number, and do not share it with anyone.
  • Report immediately if your card is lost by calling the toll-free BBVA Net e Cartões Helpline on 800 208 208 (+351 213 911 411 from abroad - national landline). The speed at which you call is fundamental.
  • When making a